Privacy Policy – Antwerp City Host

Last updated: 08/10/2025

At Antwerp City Host (“we”, “us”, or “our”), your privacy is very important to us.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

Antwerp City Host offers personalized travel services, including accommodation, transfers, and city tours in Antwerp.
If you have any questions about how we handle your data, you can contact us at:

📧 Email: info@antwerpcityhost.com
📞 Phone: +32 469 691674
📍 Address: Van Dijckstraat 12, 2640 Mortsel, Belgium

2. What Personal Data We Collect

We collect only the data necessary to provide and improve our services.
This may include:

Contact information (name, email, phone number)
Booking details (travel dates, preferences, accommodation choice)
Payment information (processed securely by third-party providers)
Communication records (emails, messages, or customer support requests)
Website usage data (via cookies and analytics tools)

3. How We Use Your Data

We use your personal data to:

Process bookings and payments
Send booking confirmations and travel documents
Provide customer support and updates
Improve our website and services
Comply with legal obligations

We will never sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: to fulfill your booking or travel arrangement
Legal obligation: to comply with EU and Belgian law
Legitimate interest: to improve services and ensure security
Consent: when you opt-in to newsletters or marketing communications

5. Data Sharing

We only share your data with trusted partners when necessary to deliver your travel services, such as:

Accommodation providers
Transfer and tour operators
Payment processors

All partners are required to comply with GDPR and data protection laws.

6. Data Retention

We retain your data only for as long as necessary to:

Complete your booking and after-service support
Comply with legal and tax requirements

After this period, your data will be securely deleted or anonymized.

7. Cookies and Analytics

Our website uses cookies to improve your browsing experience and analyze website performance.
You can accept or decline cookies through your browser settings.

We may use tools like Google Analytics to collect anonymous traffic data. This helps us understand user behavior and improve our site.

8. Your Data Protection Rights

You have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Request data portability
Object to processing for marketing purposes

To exercise your rights, contact us at info@antwerpcityhost.com.
We will respond within 30 days of receiving your request.

9. Data Security

We take data security seriously.
All personal information is stored on secure servers and transmitted using encrypted connections (SSL).
We continuously review our security measures to protect your data from unauthorized access or misuse.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., partner hotels or booking systems).
We are not responsible for the privacy practices or content of these external websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
Any significant changes will be posted on this page with a new “Last Updated” date.

✅ By using our website and services, you agree to the terms of this Privacy Policy.