FAQs
Antwerp City Host – Frequently Asked Questions (FAQ)
Welcome to Antwerp!
We’re here to make your visit unforgettable. Below, you’ll find answers to the most common
questions about our City Host service.
About the City Host Service
Our service is designed to make your Antwerp trip seamless and enjoyable! It includes private
airport transfers to and from your accommodation, a comfortable stay at a handpicked hotel in
Antwerp, daily breakfast, and a guided city tour of the highlights. You can also choose from a range
of optional tours to personalize your experience.
Having a City Host means you can relax and enjoy your trip without the stress of planning. We
handle all logistics — transfers, accommodation, and sightseeing — while offering insider tips and
support throughout your stay.
Your City Host provides personal assistance, tailored recommendations, and expert local
knowledge, ensuring your visit is smooth and memorable.
Booking and Packages
You can select one of our three packages directly on the Packages page. The main difference between packages is the type of hotel included.
Yes! Package options include:
Essential Antwerp – Standard 4-star hotel in the Old Town
Signature Antwerp – 4-star luxury boutique hotel in the Old Town
Elite Antwerp – 5-star superior hotel in Antwerp city centre
Currently, we offer 2- or 3-night stays. Longer stays can be arranged upon request.
Airport Transfers
We primarily offer transfers to and from Brussels Airport (BRU). If you’re arriving at another
airport, please let us know — we’ll assist with alternative options.
Accommodation
Yes, please inform us at the time of booking. We’ll do our best to accommodate your preferences.
Tours and Activities
Your City Host
Upon arrival, you’ll receive a Welcome Letter with the host’s availability and phone number.
Special Requests and Accessibility
Your City Host is available to assist with any special needs or requests during your stay.
Flight Cancellation Disclaimer
Please note that flight cancellations made by airlines are not automatically covered under cancellation insurance. Airlines handle rebooking, refunds, or compensation per EU Regulation 261/2004 (or other applicable laws).
If your flight is cancelled:
Contact the airline directly.
Notify us if other travel arrangements are affected — we’ll help coordinate adjustments.
Non-refundable arrangements (hotel, tours) may be claimed via your insurance if covered.
Payment Terms
Full payment (100%) is required at the time of booking for all packages.
By paying in full, you confirm your acceptance of all cancellation conditions outlined below.
Failure to pay may result in automatic cancellation.
Cancellation conditions differ for last-minute bookings (less than 7 days before arrival — see below).
Cancellation Conditions
More than 30 days before travel: Full refund minus any non-refundable fees
15–29 days before travel: 50% refund
14 days or less: No refund (100% cancellation fee)
Non-refundable
No changes allowed
Travelers should purchase their own cancellation insurance
Contact us via email or phone with your booking reference, traveler name, and travel dates.
Yes, if made within policy rules for standard bookings. Last-minute bookings cannot be modified.
All services are refundable within the free cancellation window. After this period, partial refunds may apply depending on supplier policies.
A no-show is treated as a full cancellation — no refund is issued.
Notify us immediately. If you have cancellation insurance, you may claim reimbursement for non-refundable costs.
We do not provide it directly. We strongly recommend travelers purchase their own cancellation insurance.
You’ll receive:
A full refund, or
The option to reschedule.
Refunds are processed within 7–14 business days
Customer Service: +32 469 691674
Your City Host: for on-trip assistance
General Terms & Conditions for Travel Packages
Applicable to all Antwerp City Host bookings.
1. Booking and Confirmation
Booking valid after completed request and full payment
Traveler confirms accuracy of information and authorization for all guests
Booking confirmation and travel documents provided electronically
2. Payment Terms
100% payment required upon booking
By paying in full, you acknowledge acceptance of all cancellation conditions
Late or missing payments may result in automatic cancellation
3. Prices and Inclusions
Prices include services stated in booking confirmation. Subject to change due to taxes, exchange rates, supplier costs
4. Changes by Traveler
Requests for date/name/hotel changes must be submitted in writing
Subject to availability; major changes may be treated as cancellation
Last-minute bookings (less than 7 days) cannot be changed
5. Cancellation by Traveler
Standard bookings: follow FAQ policy above
Last-minute bookings (less than 7 days): non-refundable
Insurance strongly recommended
6. Cancellation or Modifications by Company
Company may cancel due to extraordinary circumstances
Options: refund or reschedule
7. Travel Insurance
Not included in package
Strongly recommended to have your own
8. Traveler Responsibilities
Valid documents, visas, compliance with laws
Not responsible for denied boarding
9. Accommodation and Services
As described in confirmation
Special requests subject to availability
10. Liability
Limited to package value
Not liable for third-party negligence or force majeure
11. Force Majeure
Events beyond control may affect services; alternatives or credits provided
12. Complaints and Customer Service
Report issues immediately
Written complaints within 14 days; response within 10 business days
13. Data Protection
GDPR compliant; personal info used only for booking
14. Governing Law and Jurisdiction
Governed by Belgian law
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✅ By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.